Terms of service

OVERVIEW

Welcome to Caribbean visas! The terms “we,” “us,” and “our” refer to Caribbean visas. Caribbean visas operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). Caribbean visas is powered by Shopify so that we can provide the Services to you.

The following terms and conditions, including all policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully. They contain important information about your legal rights and address topics such as disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, access to and use of our Services are not permitted.

ARTICLE 1 – ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are of legal age under the laws of the state or province in which you reside and that you have given us permission to allow any minor family members to use the Services on devices you own, purchase, or manage.
To be able to use the Services, including visiting or browsing our stores or purchasing products or services offered by us, we may ask you to provide certain information, such as your email address and your billing, payment, and shipping details. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide this information.
You are solely responsible for maintaining the security of your account login credentials and for all activities in your account. You may not transfer, sell, assign, or license your account to anyone else.

ARTICLE 2 – OUR PRODUCTS

We aim to provide the most accurate possible description of our products and services in our online stores. However, please note that the colors and appearance of the product may differ from how they are displayed on your screen. This relates to the type of device you use to access the store and the settings and configuration of the device.
We do not guarantee that the appearance or quality of the products or services you purchase will meet your expectations or correspond to the display or description in our webshop.
All product descriptions may be changed at any time and without prior notice at our sole discretion. We reserve the right to discontinue the sale of a product at any time and may limit the quantities of products we offer per person, geographic region, or jurisdiction on a case-by-case basis.

ARTICLE 3 – ORDERS

When you place an order, you are making an offer to purchase. Caribbean visas reserves the right, in its sole discretion, to accept or reject your order for any reason. Your order is only accepted after Caribbean visas has confirmed it. We must have received and processed your payment before your order is accepted. Please carefully check your order before you submit it. Caribbean visas may not be able to honor a request for cancellation after your order has been accepted. In the event we do not accept, modify, or cancel an order, we will try to notify you by contacting you via the email address, billing address, and/or phone number you provided during the ordering process.
You may return or exchange purchases only in accordance with our refund policy.
You represent and warrant that your purchases are intended for personal use or use within your household and not for commercial resale or export.

ARTICLE 4 – PRICES AND BILLING

Prices, discounts, and promotions may be changed without prior notice. The price charged for a product or service is the price in effect at the time you place the order. This price is stated in the confirmation email you receive after your order. Unless expressly stated otherwise, the prices listed are exclusive of taxes, shipping costs, handling fees, customs duties, and import duties.
The prices displayed in our online stores may differ from the prices in physical stores, or in webshops or other stores operated by third parties. From time to time, we may offer promotions for the Services that may affect pricing and that are subject to terms and conditions separate from these Terms. In the event of any discrepancy between the terms of a promotion and these Terms, the promotion terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases you make in our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and credit card expiration dates, upon any change, so that we can complete your transactions and contact you as needed.
You represent and warrant that (i) the credit card information you provide is true, correct, and complete; (ii) you are authorized to use the credit card for purchases; (iii) your charges will be approved by the credit card company; and (iv) you will pay the charges you incur at the posted prices, including shipping costs, handling fees, and all applicable taxes, if any.

ARTICLE 5 – SHIPPING AND DELIVERY

We are not liable for delays in shipping and delivery. Any stated delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs clearance, or events beyond our control. After we have handed the products over to the carrier, title and risk of loss pass to you.

ARTICLE 6 – INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphic elements, product reviews, video and audio, and the design, selection, and arrangement thereof, are owned by Caribbean visas, its affiliates, or licensors, and are protected by patent law, copyright law, and intellectual property law in the United States and other countries.
These Terms allow you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material within the Services without our prior written consent. Except as expressly provided in these Terms, nothing in these Terms grants you a license or other rights under any patent, trademark, copyright, or other intellectual property of Caribbean visas, Shopify, or any third party. Unauthorized use of the Services may constitute a violation of federal and national intellectual property laws. All rights not expressly granted in these Terms are reserved by Caribbean visas.
The names, logos, product names, service names, design elements, and slogans of Caribbean visas are trademarks of Caribbean visas or its affiliates or licensors. You may not use such trademarks without the prior written consent of Caribbean visas. The name, logo, product names, service names, design elements, and slogans of Shopify are trademarks of Shopify. All other names, logos, product names, service names, design elements, and slogans within the Services are trademarks of their respective owners.

ARTICLE 7 – OPTIONAL TOOLS

You may be able to access customer tools offered by third parties as part of the Services. We do not monitor these tools and have no control over or influence on them.
You acknowledge and agree that we provide access to such tools in their current state and on an as-available basis, without any warranties, representations, or conditions of any kind and without any endorsement. We are in no way liable for damages arising from or related to your use of optional third-party tools.
You use optional tools offered through the site entirely at your own risk and discretion. You must ensure that you are aware of and agree to the terms under which the tools are provided by the relevant third party (or parties).
We may also offer new features through the Services in the future (including the release of new tools and resources). Such new features are also considered part of the Services and are subject to these Terms of Service.

ARTICLE 8 – LINKS TO THIRD PARTIES

The Services may contain materials and hyperlinks to websites offered or operated by third parties (including any embedded third-party functionality). We are not responsible for investigating or evaluating the content or accuracy of materials or websites of third parties you wish to access. If you decide to leave the Services to access such materials or third-party sites, you do so at your own risk.
We are not liable for any damage or adverse consequences related to your visit to third-party websites, or to your purchase or use of products, services, resources, or content on third-party websites. Carefully read the policies and practices of the third party and ensure that you understand them before entering into any transaction. For complaints, claims, concerns, or questions about third-party products and services, you must contact the relevant third party directly.

ARTICLE 9 – RELATIONSHIP WITH SHOPIFY

Caribbean visas uses Shopify so that we can provide the Services to you. However, all sales and purchases you make in our store are handled directly with Caribbean visas. By using the Services, you acknowledge and agree that Shopify is not responsible for any sales-related aspect between you and Caribbean visas, including injury, damage, or loss resulting from products and services purchased. You hereby expressly hold Shopify and its affiliates harmless from all claims, damages, and liabilities that may arise from or relate to your purchases and transactions with Caribbean visas.

ARTICLE 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which you can view here [LINK]. Certain personal information may also be subject to Shopify’s Privacy Policy, which you can view here. By using the Services, you confirm that you have read the applicable Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services is forwarded to and shared with Shopify, as well as with third parties that may be located in countries other than where you live, so that they can provide you with services. Read our Privacy Policy for more information about how we, Shopify, and our partners use your personal information.

ARTICLE 11 – FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. We may use our rights under this license, for example, to operate, provide, evaluate, improve, and promote the Services, and to fulfill our obligations and exercise our rights under the Terms of Service.
You further represent and warrant that (i) you own all Feedback or have all necessary rights to all Feedback; (ii) you have disclosed any compensation or incentives you received in connection with your submission of Feedback; and (iii) your Feedback complies with these Terms. We are not now or in the future obligated to (1) keep your Feedback confidential; (2) pay compensation for your Feedback; or (3) respond to your Feedback.
We may, but are not obligated to, monitor, edit, or remove Feedback that we, in our sole discretion, deem unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violates the intellectual property rights of any party or these Terms of Service.
You agree that your Feedback does not infringe the rights of third parties, including copyrights, trademarks, privacy rights, publicity rights, and other personal or proprietary rights. You further agree that your Feedback does not contain defamatory or otherwise unlawful, abusive, or obscene material, nor any computer viruses or other malware that could in any way affect the operation of the Services or related websites. You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We are not responsible and accept no liability for any Feedback posted by you or any third party.

ARTICLE 12 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, there may be information provided about or within the Services that contains typographical errors, inaccuracies, or omissions. This information may relate to product descriptions, prices, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information. We may also cancel orders if relevant information is incorrect, at any time and without prior notice (including after you have placed an order).

ARTICLE 13 – PROHIBITED USES

You may use the Services for lawful purposes only. You may not, directly or indirectly, access or use the Services (a) for unlawful or harmful activities; (b) to violate international, national, federal, or provincial legislation, regulations, provisions, or local ordinances; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, slander, disparage, or intimidate our employees or other persons; (e) to submit false or misleading information; (f) to knowingly transmit, receive, upload, download, use, or reuse material that does not comply with these Terms; (g) to transmit or facilitate the sending of advertising or promotional material, including junk mail, chain letters, spam, or other similar methods; (h) to impersonate or attempt to impersonate another person or entity; or (i) to engage in any other activities that restrict or inhibit anyone’s use of the Services, or that, as determined by us, may be harmful to Caribbean visas, Shopify, or users of the Services, or expose them to liability.
In addition, you agree not to: (a) upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Services; (b) reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services; (c) collect or track the personal information of others; (d) use spam, phishing, pharm, pretext, spider, crawl, or scrape; and (e) interfere with or circumvent the security features of the Services, related websites, other websites, or the internet. We reserve the right to suspend, disable, or terminate your account at any time and without prior notice if we determine that you have violated provisions of these Terms.

ARTICLE 14 – TERMINATION

We may, in our sole discretion, terminate this agreement or your access to the Services (or any part thereof) at any time and without prior notice. You remain liable for all amounts due up to and including the date of termination.
The following articles will remain in effect after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and all other provisions which by their nature must remain in effect after termination.

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ARTICLE 15 – DISCLAIMER OF WARRANTIES

The Services and all products and services delivered to you through the Services are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representations, warranties, or conditions of any kind, either express or implied, including but not limited to implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee, represent, or warrant that your use of our Services will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.
You agree that from time to time we may remove the Services for indefinite periods of time or cancel the Services at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Services is at your sole risk.

ARTICLE 16 – LIMITATION OF LIABILITY

In no case shall Caribbean visas, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services or any products procured using the Services, or for any other claim related in any way to your use of the Services or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

ARTICLE 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Caribbean visas and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

ARTICLE 18 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

ARTICLE 19 – WAIVER

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party

ARTICLE 20 – ASSIGNMENT

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms without such consent will be null and of no effect. We may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.


ARTICLE 21 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Netherlands.

ARTICLE 22 – GOVERNING LAW

Caribbean Visas is not affiliated with, endorsed by, or acting on behalf of any government, embassy, or consulate. We operate as an independent service provider, offering application assistance and facilitation services only. All official government fees, where applicable, are separate from our service fee and will always be clearly disclosed.

ARTICLE 23 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
Your continued use of or access to our website or the Services following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

ARTICLE 24 – ENTIRE AGREEMENT

These Terms of Service, together with our Privacy Policy and any other policies or operating rules posted by us on this website or in respect to the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services.
They supersede and replace any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

ARTICLE 25 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info.kvmagency@gmail.com

Our contact details are as follows:
KVM Agency
Email: info.kvmagency@gmail.com
Chamber of Commerce (KvK) No.: 95076301
VAT Identification Number: NL005127986B23